Frequently asked questions

Browse products on this website, then order in the myMKB app. Sign in with your mobile number, add items to your cart and check out. You can choose pickup or delivery before you confirm.

You can browse this website without an account. Ordering requires verifying your mobile number with a one-time code (OTP). It is instant and you only do it once.

Check signal strength and wait up to 60 seconds, then tap Resend OTP in the app. If it still doesn’t arrive, try a different number or call us on 074 394 1403.

Yes — open Account in the myMKB app to update your name, addresses and default branch.

In the app, open Account and tap Delete account. You can also follow the steps on the delete-account page, or email privacy@mkb.lk.

We deliver around our shops in Dehiwala and Badulla. Delivery options, including on-demand partners where available, are shown in the app at checkout.

Times shown in the app are estimates, not guarantees. Same-day is typical for orders placed earlier in the day. You will get updates by SMS and push notification.

Yes — choose store pickup at checkout in the app. We will let you know when the order is ready.

Delivery charges and any free-delivery threshold are shown in the app for your branch before you confirm. They can differ between shops.

Cash on delivery, card or online payment, and payment on pickup — as available for your branch. The options appear in the app at checkout.

Yes. Card payments go through PCI-compliant gateways. We never store your card details on our servers.

Every order receives a digital invoice. You can find it again under Orders in the app.

Damaged, missing or incorrect items are eligible for refund or replacement when reported within 24 hours of delivery. Fresh produce, frozen and perishable items are reviewed case-by-case.

Open Orders in the app, select the order and report the issue. We respond as quickly as we can.

Cash refunds at the branch are immediate. Card refunds typically take 3–7 business days, depending on your bank.

Yes. Online prices match the shelf prices for the branch you selected. Some app-only offers may apply.

Availability is shown before you add an item. If something goes out after you order, we will suggest a replacement or refund that line.

Email info@mkb.lk with the product name and we will try to source it.

myMKB is on Google Play and the App Store. Get it from the get-app page on this site.

Your cart, wishlist and orders live on your account. Sign in with the same mobile number in the app to pick them up.